Return & Refund

Last Updated: January 2026

1. No Returns Policy

At BrainNova, we do not accept returns for any products or services. This includes:

Digital Products: App downloads, subscriptions, and in-app purchases
Educational Content: Puzzles, quizzes, and learning materials
Virtual Items: Any digital items purchased within the app
Gift Codes: Any promotional or gift codes purchased
Physical Products: If applicable, all sales are final

🚫 Important: Once a purchase is made, it is considered final. No refunds, credits, or exchanges will be issued for any reason.

2. No Refund Policy

BrainNova does not provide refunds under any circumstances. This includes but is not limited to:

Change of Mind: If you change your mind after purchase
Accidental Purchase: Accidental or unintentional purchases
Unused Content: Purchased content that hasn't been used
Dissatisfaction: If you are not satisfied with the content
Technical Issues: Device compatibility or performance issues
Subscription Cancellation: No refunds for unused subscription time

💡 Recommendation: Before making any purchase, we encourage you to try our free demo puzzles and review our features to ensure BrainNova is the right fit for your child.

3. Why No Returns?

We maintain a strict no-return policy for the following reasons:

📱

Digital Nature

All products are digital downloads that cannot be physically returned

⚡

Instant Access

Content is accessible immediately after purchase

🛡️

Quality Assurance

All content is reviewed before publishing

📋

Clear Policies

Our policies are clearly stated before purchase

4. Exceptions

The only exceptions to our no-return policy are:

Technical Failure: If our app fails to deliver purchased content due to a confirmed bug
Duplicate Charges: If you are charged twice for the same purchase
Fraudulent Activity: Unauthorized transactions reported with proof

Note: Even in these cases, a refund is not guaranteed. Each case is reviewed individually.

5. Subscription Cancellation

You can cancel your subscription at any time from your account settings
Cancellation will take effect at the end of your current billing cycle
No partial refunds for the remaining subscription period
Your child's progress data will remain available until the subscription ends
After cancellation, access to premium content will be disabled

⏰ Important: To avoid being charged for the next billing cycle, please cancel your subscription at least 24 hours before the renewal date.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: support@brainnova.com
📍 Address: BrainNova HQ, 123 Learning Lane, Education City
📞 Phone: +1 (555) 123-4567